Delivery & Shipping Info

  • Can I Pick My Order Up?

    Yes! If you're on the Central Coast, you can collect from our shop in Erina: 📍 Shop 5/162 Central Coast Hwy, Erina 🕙 Monday–Friday, 10am–4:30pm How to organise pick up: 1. Order online using code PICKUPMACS to skip shipping fees 2. Email us: orders@elteesydney.com.au with subject line: Pick U...

  • Can I track my order?

    Absolutely – that’s half the fun. Once your order leaves our warehouse, you’ll get a tracking link via email from Australia Post. My tracking says 'Left in a Safe Place' but it's not here Start with a solid scout around the usual drop zones – porches, side gates, meter boxes, pot plants, etc. ...

  • Do you deliver outside Australia and New Zealand?

    Yes, and we do a little happy dance every time we get an order from somewhere far-flung 🥳 We ship worldwide, with transparent flat rates and customs-friendly packaging. Which countries do we ship to? Anywhere that accepts mail. From Singapore to Spain to Saskatchewan – if you’ve got a post offi...

  • Do you have stockists so I buy in-store?

    We would love to meet you but our products are only available online (for now anyway!) Don’t worry though, we dispatch Express Post same day (standard within 1-2 days) and delivery is FREE Australia-wide over $99AUS, $129 NZ, $125USD or a flat $24.95AUD for the rest of the world.

  • My tracking says 'Left In a Safe Place' but I can't find it

    If you've received a notification that your package has left in a safe place, please having a look around any entrances or spots around your house that the postie might've deemed safe to leave it if you haven't already doneso. If that comes up trumps, let us know and we'll lodge an enquiry. Usua...

  • Other Delivery Info That Might Be Handy

    Do you deliver to PO Boxes, Parcel Lockers and Schools? Yes to all three! Can I change my shipping address after ordering? If your order hasn’t left the building, yes. And you can DIY, too. Just log in to your account using your email address (you'll be asked to set a password, and you're off!...

  • Why can’t I place an order from the US right now?

    US parcel deliveries from Australia have been halted while our national carrier implements new US import tariffs.

  • Will I have to pay VAT or customs duties when ordering from the UK?

    When shipping from Australia to the UK, orders valued at ÂŁ135 GBP or less are not subject to any VAT or customs duties at the border.